国际标准化组织ISO 9001审核实践指南

书籍目录

ISO 9001审核实践小组介绍 Introduction to the ISO 9001 Auditing Practices GrouD两阶段审核方式的必要性 The Need for a 2-stage Approach tO Auditing使QMS瞄向组织成就和经营成功 Aligning the QMS with the Achievement of Organizarionaland Business Success过程的识别 Identification of Processes 理解过程方法 Understanding the Process Approach“适当时”过程的确定 Determination of the“Where Appropriate”Processes审核“适当时”要求 Auditing the“Where Appropriate”Requirements证实与标准的符合性 Demonstrating Conformity to the Standard特定任务、活动或过程的审核与整个体系相联系 Linking an Audit of a Particular Task，Activitv or Process to the Overall System 审核持续改进 Auditing Continual Improvement审核具有最低限度文件的QMS Auditing a QMS Which has Minimum Documentation如何审核最高管理者过程 How to Audit Top Management Processes 审核检查表的作用和价值 The Role and Value of the Audit ChecklistISO 9001：2000的范围、质量管理体系(QMS)的范围和注册／认证范围 ScoDe of ISO 900 1：2000，Scope of Quality Management System and the Scope of Registration／Certification 如何在审核过程中增值 HOW to Add Value During the Audit Process审核“能力”和“所采取措施的有效性”   Auditing“Competence”and the“Effectiveness of Actions Taken”审核法律法规要求 Auditing Statutory and Regulatory Requirements审核质量方针、质量目标和管理评审 Auditing Quality Policy，Quality Obj ectives and Management Review 审核监视和测量装置的控制 Auditing the Control of Monitoring and Measuring Devices有效使用ISO 19011 Making Effective Use of ISO 19011审核顾客反馈过程 Auditing Customer Feedback Processes出具不符合项 Documenting a Nonconformity评审和关闭不符合项的指南 Guidance for Reviewing and Closing Nonconformities 审核内部沟通 Auditing Internal Communications 审核预防措施 Auditing Preventive Action审核服务组织 Auditing Service 0rganizations第三方审核员的公正性和利益冲突 Third Party Auditor Impartiality and Conflict of Interest审核内部审核的有效性 Auditing the Effectiveness of the Internal Audit审核电子化管理体系(EBMS) Auditing Electronic Based Management Systems

作者简介

本书由ISO 9001审核实践小组编写，共29个ISO9001审核指南性文件。主要包括了有关QMS审核的理念、实例和解释的指南文件。全书内容包括两阶段审核方式的必要性；测量QMS有效性和改进；过程的识别；理解过程方法；“适当时”过程的确定；审核“适当时”要求；审核持续改进；第三方审核员的公正性和利益冲突等29个文件。本书可供QMS审核员、咨询师和质量从业者使用。

图书封面

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