人力资源管理

书籍目录

Chapter 1:

Andy Levin/Photo Researchers, Inc.

Ted Horowitz/Stock Market

Charles Guptorn/Stock Market

Jose L. Pelaez/Stock Market

Seth Resnick/Gamma-Liaison, Inc.

Michael Newman/PhotoEdit

Chapter 2

Howell-Liaison/Gamma Liaison, Inc.

Mugshots/Stock Market

Stacy Pick/Stock Boston

Chapter 3

M. Douglas/The Image Works

IBM

Chapter 4

Bob Daemmrich/Stock Boston

B. Daemmrich/The Image Works

Bob Daemmrich/Stock Boston

Chapter 5

Bob Daemmrich/Stock Boston

John Coletti/Stock Boston

W.B. Spunbarg/Picture Cube, Inc.

Chapter 6

Jim Pickerell/Stock Boston

Jose L. Peleaz/Stock Market

Dayna Cooper/Toyota

Chapter 7

Miro Vintoniv/Stock Boston

L. Skoogfors/Woodfin Camp & Associates

NASA/The Image Works

Chapter 8

Harvard Business School

Bob Gomel/Stock Market

Chapter 9

William Taufic/Stock Market

Gabe Palmer/Kane/Stock Market

Chapter 10

PBJ Pictures/Gamma-Liaison, Inc.

Richard Pasley/Stock Boston

Edward L. Miller/Stock Boston

Chapter11

Jon Feingersh/Stock Market

Jim Bourg/Gamma-Liaison, Inc.

Randy Taylor/Sigma

Chapter 12

J.D. Sloan/Picture Cube, Inc.

Sam Sargent/Gamma-Liaison, Inc.

Ken Straitor/Stock Market

Chapter 13

Stan Godlewski/Gamma-Liaison, Inc.

E.I. Du Pont De Nemours & Co., Inc.

Thomas Craig/Picture Cube, Inc.

Chapter 14

Stephen Frisch/Stock Boston

Bob Daemmrich/The Image Works

Arnold Zann/Black Star

Chapter 15

Charles Gupton/Stock Boston

David H. Wells/The Image Works

John Bazemore/AP/Wide World Photos

Chapter 16

Ferguson and Katzman Photography, Inc.

David Sams/Stock Boston

Toyota

Chapter 1 7

Joe Carini/The Image Works

Frank Fisher/Gamma-Liaison, Inc.

Phil Savoie/Picture Cube, Inc.

Chapter 18

Owen Frankern/Stock Boston

Will & Deni Mclntyre/photo Researchers, Inc.

Dave Bartruff/Stock Boston

Preface xvii

Chdpter 1 The Strategic Role of Human Resource

Management

Chapter 1 Equal Opportunity and the Law

Part One: Recrui'tment and Placement

Chapter3 JobAnalysis

Chopter4 Personnel Planning and Recruiting

Chapter5 EmployeeTesting and Selection

Chapter6 Interviewing Candidates

Part TWO: Tra'sn'mg and Development

Chopter7 Orientation andTraining

Chapter8 Developing Managers

Chopter9 Managing Quality and Productivity

Chapter10 Appraising Performance

Chapter11 Managing Careers

Part Three: Compensation

Chapter l2 Establishing Pay Plans

Chapter13 Pay-for-Performance and Financial Incentives

470

Chapter14 Benefits and Services

Part Four: Labor Relations and

Employee Security

Chapter15 Labor Relations and Collective Bargaining

Chapter16 Guaranteed FairTreatment

Chapter17 Employee Safety and Health

Chapter18 Managing Human Resources in an International

Business

Name and Organization Index

Subject Index

Preface xvii

Chapter 1:The Strategic Role ofHuman Resource

Management

HUMAN RESOURCE MANAGEMENT AT WORK

THE CHANGING ENVIRONMENT OF HUMAN

RESOURCE MANAGEMENT

TOMORROW'S HR TODAY

HR AND THE RESPONSIVE ORGANIZATION: ABB

ASEA BROWN BOVERI

STRATEGIC PLANNING AND HR

MANAGEMENT

THE PLAN OF THIS BOOK

CHAPTER REVIEW

APPLICATION EXERCISES

TAKE IT TO THE NET

NOTES

Chapter 2:Equa1 Opportunity and the Law

INTRODUCTION

EQUAL EMPLOYMENT OPPORTUNITY

1964-1991

DIVERSITY COUNTS: IN SEXUAL HARASSMENT

EQUAL EMPLOYMENT OPPORTUNITY 1991

PRESENT

GLOBAL HRM: ENFORCING THE 1991 CIVIL

RIGHTS ACT ABROAD

DEFENSES AGAINST DISCRIMINATION

ALLEGATIONS

ILLUSTRATIVE DISCRIMINATORY EMPLOYMENT

PRACTICES

THE EEOC ENFORCEMENT PROCESS

INFORMATION TECHNOLOGY AND HR: EQUAL

EMPLOYMENT: UTILIZATION ANALYSIS

DIVERSITY MANAGEMENT AND AFFIRMATIVE

ACTION PROGRAMS

CHAPTER REVIEW

APPLICATION EXERCISES

TAKE IT TO THE NET

NOTES

PART ONE:Recruitment and Placement

Chapter 3:JobAnalysis

THE NATURE OF JOB ANALYSIS

METHODS OF COLLECTING JOB ANALYSIS

INFORMATION

INFORMATION TECHNOLOGY AND HR:

COMPUTERIZED SKILLS INVENTORIES

WRITING JOB DESCRIPTIONS

SMALL BUSINESS APPLICATIONS: A PRACTICAL

APPROACH

WRITING JOB SPECIFICATIONS

JOB ANALYSIS IN A "JOBLESS" WORLD

HR AND THE RESPONSIVE ORGANIZATION

JOB ANALYSIS, HR, AND THE DE-JOBBED

COMPANY

CHAPTER REVIEW

APPLICATION EXERCISES

TAKE IT TO THE NET

NOTES

Chapter 4: Personnel Planning and Recruiting

THE RECRUITMENT AND SELECTION

PROCESS

EMPEOYMENT PEANNING AND

FORECASTING

BUIEDING EMPLOYEE COMMITMENT:

PROMOTION FROM WITHIN

RECRUITING JOB CANDIDATES

SMALL BUSINESS APPLICATIQNS

DIVERSITY COUNTS: RECRUITING SINGLE

PARENTS

GEOBAE HRM: THE GLOBAL TALENT SEARCH

DEVELOPING AND USING APPLICATION

FORMS

INFORMATION TECHNOLOGY AND HR:

RECRUITING ON THE INTERNET

CHAPTER REVIEW

APPLICATION EXERCISES

TAKE IT TO THE NET

NOTES

Chapter 5: EmployeeTesting and Selection

THE SELECTION PROCESS

BASIC TESTING CONCEPTS

ETHICAL AND LEGAL QUESTIONS IN

TESTING

TYPES OF TESTS

WORK SAMPLES AND SIMULATIONS

INFORMATION TECHNOLOGY AND HR:

COMPUTER-INTERACTIVE PERFORMANCE

TEST

OTHER SELECTION TECHNIQUES

SMALL BUSINESS APPLICATIONS: TESTING

CHAPTER REVIEW

APPLICATION EXERCISES

TAKE IT TO THE NET

APPENDIX5.l

SPECIAL TOPICS IN TESTING

NOTES

Chdpter 6:lnterviewing Candidates

INTRODUCTION: BASIC FEATURES OF

INTERVIEWS

INFORMATION TECHNOLOGY AND HR:

COMPUTER APPLICATIONS IN INTERVIEWING: THE

COMPUTER-AIDED INTERVIEW

COMMON INTERVIEWING MISTAKES

DIVERSITY COUNTS: DRESSING FOR THE

INTERVIEW

DESIGNING AND CONDUCTING THE EFFECTIVE

INTERVIEW

SMALL BUSINESS APPLICATIONS

BUILDING EMPLOYEE COMMITMENT: A TOTAL

SELECTION PROGRAM

CHAPTER REVIEW

APPLICATION EXERCISES

TAKE IT TO THE NET

APPENDIX 6.l

GUIDELINES FUR THE INTERVIEWEES

NOTES

PART TWO: Traming and Development

Chapter 7:Orientation andTraining

ORIENTING EMPLOYEES

BUILDING EMPLOYEE COMMITMENT:

ORIENTATION AND SOCIALIZATION

THE TRAINING PROCESS

TRAINING NEEDS ANALYSIS

TRAINING TECHNIQUES

SMALL BUSINESS APPLICATIONS: TRAINING

TRAINING FOR SPECIAL PURPOSES

GLOBAL HRM: TRAINING

EVALUATING THE TRAINING EFFORT

INFORMATION TECHNOLOGY AND HR: TRAINING

VIA THE INTERNET

CHAPTER REVIEW

APPLICATION EXERCISES

TAKE IT TO THE NET

NOTES

Chapter 8:Developing Managers

NATURE AND PURPOSE OF MANAGEMENT

DEVELOPMENT

HR AND THE RESPONSIVE ORGANIZATION: THE

RESPONSIVE MANAGER

MANAGERIAL ON-THE-JOB TRAINING

GLOBAL HRM: GLOBALJOB ROTATION AND

MANAGEMENT

OFF-THE-JOB MANAGEMENT DEVELOPMENT

TECHNIQUES

DIVERSITY COUNTS: DO WOMEN MAKE BETTER

MANAGERS?

INFORMATION TECHNOLOGY AND HR: A

COMPUTERIZED MANAGERIAL ASSESSMENT AND

DEVELOPMENT PROGRAM

USING HR TO BUILD A RESPONSIVE LEARNING

ORGANIZATION

INFORMATION TECHNOLOGY AND HR:

MANAGEMENT DEVELOPMENT AND

CD-ROMS

EXECUTIVE DEVELOPMENT: KEY FACTORS FOR

SUCCESS

SMALL BUSINESS APPLICATIONS

CHAPTER REVIEW

APPLICATION EXERCISES

TAKE IT TO THE NET

NOTES

Chapter 9: Managing Quality and Productivity

INTRODUCTION

ALTERNATIVE WORK ARRANGEMENTS

USING QUALITY CIRCLE PROGRAMS

TOTAL QUALITY MANAGEMENT PROGRAMS

INFORMATION TECHNOLOGY AND HR: ATTITUDE

SURVEYS

CREATING SELF-DIRECTED TEAMS

BUILDING EMPLOYEE COMMITMENT:

EMPOWERING WORK TEAMS

GLOBAL HRM: EXTENDING PARTICIPATIVE

DECISION MAKING ABROAD

HR AND BUSINESS PROCESS REENGINEERING

CHAPTER REVIEW

APPLICATION EXERCISES

TAKE IT TO THE NET

NOTES

Chapter 10:Appraising Performance

WHY SHOULD YOU APPRAISE

PERFORMANCE?

HOW TO DEFINE THE JOB

THE APPRAISAL ITSELF: APPRAISAL METHODS

INFORMATION TECHNOLOGY AND HR:

COMPUTERIZED PERFORMANCE APPRAISALS

APPRAISING PERFORMANCE: PROBLEMS AND

SOLUTIONS

DIVERSITY COUNTS: IN PERFORMANCE

APPRAISAL

THE APPRAISAL INTERVIEW

PERFORMANCE APPRAISAL IN PRACTICE

THE ROLE OF APPRAISALS IN MANAGING

PERFORMANCE

CHAPTER REVIEW

APPLICATION EXERCISES

TAKE IT TO THE NET

NOTES

Chapter 11:Managing Careers

INTRODUCTION: HR CAREER MANAGEMENT

FACTORS THAT AFFECT CAREER CHOICES

CAREER MANAGEMENT RESPONSIBILITIES OF THE

MANAGER AND THE EMPLOYER

INFORMATION TECHNOLOGY AND HR: CAREER

COUNSEEING

MANAGING PROMOTIONS AND TRANSFERS

DIVERSITY COUNTS: IN PROMOTION AND CAREER

MANAGEMENT

BUILDING EMPEOYEE COMMITMENT: HELPING

EMPLOYEES TO SELF-ACTUALIZE

CHAPTER REVIEW

APPLICATION EXERCISES

TAKE IT TO THE NET

APPENDIX 11.1

FINDING THE RIGHTJOB

INFORMATION TECHNOLOGY AND HR: FINDING A

JOB ON THE INTERNET

NOTES

PART THREE: Compensotion

Chapter 12:Establishing Pay Plans

BASIC ASPECTS OF COMPENSATION

BASIC FACTORS IN DETERMINING PAY RATES

ESTABLISHING PAY RATES

CURRENT TRENDS IN COMPENSATION

HR AND TKE RESPONSIVE ORGANIZATION:

BROADBANDING

INFORMATION TECHNOLOGY AND HR:

COMPUTERIZED JOB EVALUATIONS

BUILDING EMPLOYEE COMMITMENT:

COMPENSATION MANAGEMENT

PRICING MANAGERIAL AND PROFESSIONAL

JOBS

CURRENT ISSUES IN COMPENSATION

MANAGEMENT

DIVERSITY COUNTS: IN JOB EVALUATION

GLOBAL HRM: THE ISSUES OF COMPENSATING

EXPATRIATE EMPLOYEES

SMALL BUSINESS APPLICATIONS

CHAPTER REVIEW

APPLICATION EXERCISES

TAKE IT TO THE NET

APPENDIX 12.1

QUANTITATIVEJOB EVALUATION METHODS

NOTES

Chapter 13: Pay-for-Performance and Financial

Incentives

MONEY AND MOTIVATION: BACKGROUND AND

TRENDS

INCENTIVES FOR OPERATIONS EMPLOYEES

INCENTIVES FOR MANAGERS AND

EXECUTIVES

INCENTIVES FOR SALESPEOPLE

INCENTIVES FOR OTHER PROFESSIONALS

ORGANIZATIONWIDE INCENTIVE PLANS

DEVELOPING EFFECTIVE INCENTIVE PLANS

INFORMATION TECHNOLOGY AND HR: APPRAISAL

STATISTICS

SMALL BUSINESS APPLICATIONS

BUILDING EMPLOYEE COMMITMENT: EXAMPLE

OF A TOTAL COMPENSATION PROGRAM

CHAPTER REVIEW

APPLICATION EXERCISES

TAKE IT TO THE NET

NOTES

Chapter 14:Benefits and Services

INTRODUCTION

PAY FOR TIME NOT WORKED

INSURANCE BENEFITS

RETIREMENT BENEFITS

EMPLOYEE SERVICES BENEFITS

DIVERSITY COUNTS: IN BUILDING A FAMILY-

FRIENDLY BENEFITS PACKAGE

FLEXIBLE BENEFITS PROGRAMS

INFORMATION TECHNOLOGY AND HR: BENEFITS

SPREADSHEET

SMALL BUSINESS APPLICATIONS: BENEFITS AND

EMPLOYEE LEASING

BUILDING EMPLOYEE COMMITMENT: EXAMPLE

OF A BENEFITS PROGRAM

CHAPTER REVIEW

APPLICATION EXERCISES

TAKE IT TO THE NET

NOTES

PART FOUR: Labor Relotions and Employee

Security

Chapter 15: Labor Relations and Collective Bargaining

INTRODUCTION: THE LABOR MOVEMENT

UNIONS AND THE LAW

GLOBAL HRM: UNIONS GO GLOBAL

THE UNION DRIVE AND ELECTION

INFORMATION TECHNOLOGY AND HR:

COMPUTERS ASSIST BOTH LABOR AND

MANAGEMENT

THE COLLECTIVE BARGAINING PROCESS

INFORMATION TECHNOLOGY AND HR:

ESTIMATING OFFERS COSTS WITH

COMPUTERS

CONTRACT ADMINISTRATION: GRIEVANCES

DIVERSITY COUNTS: GENDER DIFFERENCES IN

DISPUTES AND DISPUTE RESOLUTION

THE FUTURE OF UNIONISM

BUILDING EMPLOYEE COMMITMENT

CHAPTER REVIEW

APPLICATION EXERCISES

TAKE IT TO THE NET

NOTES

Chapter 16: Gua.ranteed FairTreatment

INTRODUCTION

BUILDING TWO-WAY COMMUNICATIONS

GUARANTEED FAIR TREATMENT AND EMPLOYEE

DISCIPLINE

DIVERSITY COUNTS: GUARANTEED FAIR

TREATMENT: "COMPARING MALES AND FEMALES

IN A DISCIPLINE SITUATION."

MANAGING DISMISSALS

MANAGING SEPARATIONS: LAYOFF AND

RETIREMENT

BUILDING EMPLOYEE COMMITMENT: LIFETIME

EMPLOYMENT WITHOUT GUARANTEES

CHAPTER REVIEW

APPLICATION EXERCISES

TAKE IT TO THE NET

NOTES

Chapter 17:Employee Safety and Health

WHY EMPLOYEE SAFETY AND HEALTH ARE

IMPORTANT

BASIC FACTS ABOUT OCCUPATIONAL SAFETY

LAW

SMALL BUSINESS APPLICATIONS: OSHA AND THE

SMALL BUSINESS

THE SUPERVISOR'S ROLE IN SAFETY

WHAT CAUSES ACCIDENTS?

HOW TO PREVENT ACCIDENTS

HR AND THE RESPONSIVE ORGANIZATION:

EMPLOYEE SAFETY AND HEALTH

EMPLOYEE HEALTH: PROBLEMS AND

REMEDIES

INFORMATION TECHNOLOGY AND HR: USING

COMPUTERS TO MONITOR SAFETY

DIVERSITY COUNTS: IN OCCUPATIONAL SAFETY

AND HEALTH

CHAPTER REVIEW

APPLICATION EXERCISES

TAKE IT TO THE NET

APPENDIX 17-1

NOTES

Chapter 18:Managing Human Resources in an International

Business

INTRODUCTION: THE INTERNATIONALIZATION

OF BUSINESS

IMPROVING INTERNATIONAL ASSIGNMENTS

THROUGH SELECTION

DIVERSITY COUNTS: SENDING WOMEN

MANAGERS ABROAD

TRAINING AND MAINTAINING INTERNATIONAL

EMPLOYEES

CHAPTER REVIEW

APPLICATION EXERCISES

TAKE IT TO THE NET

APPENDIX 18-1

A FINAL WORD: TOWARD AN HR PHILOSOPHY,

AND AUDITING THE HRM FUNCTION

BUILDING EMPLOYEE COMMITMENT: A

RECAP

NOTES

Name and Organization Index

Subject Index

作者简介

内容提要

这是一部介绍美国人力资源管理的理论与方法的教材。该书包括绪论共五部分十

八章。绪论包括两章，主要介绍人力贸源管理的战略作用以及有关美国法律。正文第

一部分（共四章）介绍招聘的整个过程包括工作分析、录用计划、招聘测试和筛选、

面试等主要环节。第二部分（共五章）详述职员的培训和发展。包括入门培训、管理

人才的培养、质量和生产效率的提高、表扬和个人事业发展等内容。第三部分（共三

章）主要谈报酬，包括建立报酬制度、按劳付酬和经济激励、福利和服务等内容。第

回部分则涉及劳动关系和保障问题，包括集体谈判、确保公平待遇、雇员安全和健康

保障、以及跨国企业的人力贸源管理等问题。

全书内容丰富、图文并茂，每章都有微型案例和相关练习，并将练习内容搬到了

国际互联同上，使本书显得更具时代特色。由于本书具有菲常强的实务性，因此不仅

适合作为大学教材，也适宜于企业人事经理参考使用。

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