导游技能英语

章节摘录

版权页：   插图：   1）请允许我在这里做一下自我介绍。 2）我叫王涛，是来自珠江国际旅游社的导游。 3）我将是你们在三亚停留时的陪同。 4）这是我们的司机李师傅，他有着20年的驾龄。 5）我们会尽最大努力使你们的旅行更有趣、更难忘。 6）我们要入住的酒店是三亚最好的五星级酒店之一。 7）恐怕你们得先休息一下。 8）我们将竭诚使您的旅行愉快。 9）三亚是中国唯一一个热带滨海旅游城市。 10）这些是房间的钥匙。 11）酒店的早餐时间是7：00—9：30 a.m. 12）如果您有什么问题及建议，请随时与我们联系。 13）请务必记住我们的车牌号。 14）我们明天8：30在酒店大堂门口集合。 15）明天最好带上雨伞，以防下雨。 3.Translate the following dialogues into English. Dialogue 1：Diane（B），the local guide and her group are checking in.A receptionist（A）is serving them. A：早上好，欢迎来到我们酒店。 B：上午好，我想要五间双人房和一间单人房。 A：你们预订了吗？ B：是的，我是导游Diane，海南椰风旅行社已经给我们预订了房间。 A：请稍等，让我查看一下预订记录。啊，是的，海南椰风旅行社预订了五个双人间和一个单人间。 B：没错。 A：可以看一看你们的护照吗？ B：可以，这是我们的护照。 A：谢谢，还给你们。请填写登记表。 B：登记表填完了。 A：这些是你们房间的钥匙。服务员会把你们带到你们的房间。 B：谢谢！ Dialogue 2： A：这些是房间的钥匙。 B：谢谢！ A：我想经过一段长距离旅程之后，你们一定感到非常疲倦吧。 B：我们现在就想洗个澡，睡上一觉。 A：好的。如果没有什么事情可以帮忙的话，我先离开了。 B：我想没什么事了，你非常周到，谢谢你！ A：非常高兴能为大家服务。我会在明天早上七点在一楼大厅等待大家吃早餐。 B：好的，明天见。 A：祝你们过得愉快，明天见。 Ⅲ.Task Three:Now It's Your Turn. 1.If a guest damages something in the hotel,what should you do to deal with the problem? 2.What should you do in case one of the guests is ill? 3.What should you do when one of the guests falls and is injured badly?

内容概要

李永才，男，1962年11月出生，山东邹城人，中共党员，研究生学历。李永才教授在大学从事英语教学工作25年，其间，于1990年至1992年在华东师范大学外语系读英语语言文学研究生，2002年3月至2005年2月在南非参加中国外交部援外项目。李永才副教授在大学任教期间先后主讲过多门专业课程；编著各类阅读教材和语法书籍7部，出版专著一部；主持和参与完成了海南省教育厅和社科联科研基金项目3个，主持和参与了在研省级课题4个，在省级以上学术期刊、重点大学学报和核心期刊发表学术论文20余篇。

书籍目录

Unit 1  Preparatio for Meeting a Tour Group
  Part Ⅰ  Booking Air Line Tickets and Room Reservatio
    Conveation A  Booking Airline Tickets
    Conveation B  Room Reservatio
  Part Ⅱ  Handling Complaints
    A Delayed Flight
  Part Ⅲ  Practice
  Part Ⅳ  Reading
    Sunny Hainan--Holiday Paradise
  Part Ⅴ  Culture
    Hainan History
  Part Ⅵ  Practical Writing for Tourism
    Correspondence of Travel Agencies
Unit 2  Touring Sanya
  Part Ⅰ  Meeting Tourists
    Conveation A  Meeting Tourists at the Airport (Ⅰ )
    Conveation B  Meeting Tourists at the Airport (Ⅱ)
  Part Ⅱ  Handling Complaints
    A Delayed Flight
  Part Ⅲ  Practice
  Part Ⅳ  Reading
    Passage A  The West Island
    Passage B  The Park of Luhuitou
    Passage C  The End of the Earth
  Part Ⅴ  Culture
    Nahan Buddhism Park
  Part Ⅵ  Practical Writing for Tourism
    Hotel Reservation
Unit 3  Accommodation  Tour in Sanya
  Part Ⅰ  Checking into the Hotel
    Conveation A
    Conveation B
  Part Ⅱ   Handling Complaints
    Dialogue 1  Handling Complaints at the Restaurant
    Dialogue 2 Settling Guests' Complaints in the Hotel
  Part Ⅲ  Practice
  Part Ⅳ  Reading
    Passage A National Seashore--Haitang Bay
    Passage B  National Holiday Resort--Yalong Bay
  Part Ⅴ  Culture
    Food Culture in Hainan
  Part Ⅵ  Practical Writing for Tourism
    Visa Application Form.
    Arrival Card
Unit 4  International Tourism City--Qionghai
  Part Ⅰ  Going to Bo'ao
    Conveation A
    Conveation B
  Part Ⅱ   Handling Complaints
    A Tour Guide or a Shopping Guide? ( I )
    A Tour Guide or a Shopping Guide? ( H )
  Part Ⅲ  Practice
  Part Ⅳ  Reading
    Passage A  The Wanquan River and Red Detachment Women
    Passage B  The Water Town--Bo'ao
  Part Ⅴ  Culture
    Hainan Coconut Carvings
  Part Ⅵ  Practical Writing for Tourism
    Passenge' Health Declaration
Unit 5  Huangshan Mountain
  Part Ⅰ  Going Shopping
    Conveation A At the Souvenir Shop
    Conveation B  At the Pastry Shop
  Part Ⅱ  Handling Complaints
    Unreasonable Requests
  Part Ⅲ  Practice
  Part Ⅳ  Reading
    Passage A  Huangshan Mountain
    Passage B  Brief Introduction of Guilin
  Part Ⅴ  Culture
    Traditio and Customs of the Zhuang Minority
  Part Ⅵ  Practical Writing for Tourism  '
    Baggage Declaration Form
Unit 6  Tour of the Waterfalls
  Part Ⅰ  Talking About Chinese Food
    Conveation A  Chinese Cuisine
    Conveation B  Guizhou Cuisine
  Part Ⅱ  Handling Complaints
    Complaining About the Food
  Part Ⅲ  Practice
  Part Ⅳ  Reading
    Passage A  Huangguoshu Great Waterfalls
    Passage B  The Silk Road
  Part Ⅴ  Culture
    Chinese Food
  Part Ⅵ  Practical Writing for Tourism
    Letter of Reply for a Complaint
Unit 7  Tour of Lakes
  Part Ⅰ  Visiting the West Lake
    Conveation A  Rowing on the West Lake
    Conveation B  At the Silk and Satin Shop
  Part Ⅱ  Handling Complaints
    Cancelling Part of an Itinerary
  Part Ⅲ  Practice
  Part Ⅳ  Reading
    Passage A  The West Lake
    Passage B  The West Lake Longjing Tea
  Part Ⅴ  Culture
    China--Home of Tea
  Part Ⅵ  Practical Writing for Tourism
    Letter of Thanks
Unit 8  Tour of Garde
  Part Ⅰ  Entertainment
    Conveation A  Recreation and Fitness Center
    Conveation B  At Tea House
  Part Ⅱ  Handling Complaints
    Extra Charges
  Part Ⅲ  Practice
  Part Ⅳ  Reading
    Suzhou Garde
  Part Ⅴ  Culture
    The Four Elements of Chinese Garde
  Part Ⅵ  Practical Writing for Tourism
    Tour Itineraries--China Discovery
Unit 9  PraetiealEmergeney Handling
  Part Ⅰ  Dealing with the Emergency
    Conveation A  Dealing with Problems of Loss
    Conveation B  What Should the Guide Do if a Tourist Is Lost at
a Scenic Spot?
  Part Ⅱ  Handling Complaints
    The Incident That No Guide Meets the Tourists
  Part Ⅲ  Practice
  Part Ⅳ  Reading
    Passage A  The Great Wall ( Ⅰ )
    Passage B  The Great Wall (Ⅱ)
  Part Ⅴ  Culture
  Part Ⅵ  Practical Writing for Tourism
    Reply to a Letter to Handle Complaints
Unit 10  Religio and Temples
  Part Ⅰ  Visiting Religious Places
    Conveation A Visiting Jiuhua Mountain
    Conveation B  Visiting Wudang Mountain
  Part Ⅱ  Handling Complaints
    Complaints About Shopping Rebates for Guides
  Part Ⅲ  Practice
  Part Ⅳ  Reading
    Passage A  Shaolin Temple ( Ⅰ )
    Passage B  Shaolin Temple (Ⅱ)
  Part Ⅴ  Culture
    Chines Folk Religion
  Part Ⅵ  Practical Writing for Tourism
    Questionnaire--Thank You for Your Opinio
Unit 11  Health Promotion
  Part Ⅰ  Experiencing Chinese Treatment
    Conveation A  Traditional Chinese Medicine
    Coervation B  The Marriage of Chinese and Western Medicine
  Part Ⅱ  Handling Complaints
    Quitting Tour Midway
  Part Ⅲ  Practice
  Part Ⅳ  Reading
    Passage A Ancient Wateide Tow in Jiangnan
    Passage B  Potala Palace of Lhasa
  Part Ⅴ  Culture  .
    Tibetan Local Customs
  Part Ⅵ  Practical Writing for Tourism
    A Travel Contract
Unit 12  Farewell to the Tourists
  Part Ⅰ  Seeing Off the Guests at the Airport
    Conveation A  Seeing You Again Soon
    Conveation B  At the Check-in Counter
  Part Ⅱ  Handling Complaints
    The Skill to Handle Complaint Lette
  Part Ⅲ  Practice
  Part Ⅳ  Reading
    Passage A  Terracotta Army
    Passage B  Sun Yat-sen Mausoleum
  Part Ⅴ  Culture
    Chinese Silk
  Part Ⅵ  Practical Writing for Tourism
    How to Say a Farewell to the Tour Group
Appendix Ⅰ  Guide's Norm and Emergency Handling--100 Questio and
Awe
Appendix Ⅱ  中华人民共和国国家标准 GB/T 15971--1995
Appendix Ⅲ  导游人员管理条例
Appendix Ⅳ  导游应对游客问题处理原则
Appendix Ⅴ  旅游安全事故的处理
Appendix Ⅵ  旅游保险相关知识
Vocabulary
主要参考书目(Bibliography)

作者简介

《新视界大学英语•高职高专精品系列:导游技能英语》以单元的形式出现，主要包括四部分：对话、阅读、投诉、练习。第一部分主要内容为导游接待客人的整个流程，采取模拟真实导游与游客在不同情景中对话的方式，为导游在服务中遇到的各种情况提供实用的英语口语解决办法。场景内容包括：为客人预订酒店及机票、接机、办理酒店入住、用餐、购物、景点导游、安排游览线路、费用商议、应对投诉等等。在每个场景对话后，会将有用的词组和句型单独列出。并且作为本书的一大特色，会将涉及到海南以及祖国的风土人情融入到对话之中，包括天气、地理位置、特色产品、水果、少数民族、节日庆典、手工艺品等内容。其中，为了能详细、清晰地将这些内容展示出来，我们采取在每一个单元结尾用注释标注的方式。第二部分以全国知名旅游景点的景点中英文对照介绍词。其中包括滨海旅游、名山大川及名胜古迹各个景点。既有各个旅游景点的标准英文名称，也有在这些历史、自然景点的中英文解说词，包括景点的由来与历史名人的故事等等。第三部分主要涉及客人投诉与处理技巧。第四部分涉及与本单元有关的口笔头练习。书末附有外语导游应具备的知识和素质资料，供教师选讲和学生自主学习。

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