涉外英文函电

书籍目录

CONTENTS

Introduction

CHAPTER l Format of A Secretarial Letter

l. l Format

(1) The Letter-Head

(2) The Date

(3) The Inside Name and Address

(4) The Salutation

(5) The Body

(6) The Complimentary Closing

(7) The Signature and Title

l. 2 Miscellaneous Matters

(1) Subject Line

(2) Typist's Initials

(3) Enclosures

(4) Copies

(5) indented Letter Style and Block Letter Style

(6) Some Special Letter Style

(7) Envelopes

New Words and Notes

Broadening the Knowledge of Intemational Business Affairs

Exercises

CHAPTER 2 Appointments, Invitations, and Hospitality

2.l The Making of Appointments

2.2 Invitations

2.3 Hospitality

New Words and Notes

Broadening the Knowledge of Intemational Business Affairs

Exercises

CHAPTER 3 Hotels and Travel

3.l Lettens to and from Hotels

3.2 Ship and plane Reservations

New Words and Notes

Broadening the Knowledge of Intemational Business Affairs

Exercises

CHAPTER 4 Letters for Better Customer Relations

4.l Welcoming a New or Potential Customer to the Commimity

4.2 Welcoming a New Customer to Your Business

4.3 Holiday Greetings

4.4 Appreciation for a Good Business Suggestion

4.5 Appreciation for a Business Suggestion You Did Not implement

4.6 Appreciation for a Favour

4.7 Acknowledgement of Receipt of a Letter

4.8 Appreciation for a Complimentary Letter about an Employee

4.9 Adjustment Made

4.l0 Adjustment Denied

4.ll Thanks for a Difficult Job Done Well

4.12 General Thank-You Letter

4.13 Letter of Apology

4.14 Anniversary of an Employee

4.15 Anniversary of a Finn

4.16 Apology for an Employee's Attitude or Action

New Words and Notes

Broadening the Knowledge of Intemational Business Affairs

Exercises

CHAPTER 5 General Letters

5.l Letters of Introduction

5.2 Letters of Recommendation

5.3 Letters of Solicitation for a Good Cause

New Words and Notes

Broadening the Knowledge of Intemational Business Affairs

Exercises

CHAPTER 6 Sales Letters

6.l General Sales Letters

6.2 Sales Letter to an Inactive Customer

6.3 Introduction to a Request for a Demonstration or interview

6.4 Follow-up after a Demonstration or Interview

6.5 A General Morale Builder for Salespeople

6.6 Introducing a New Salesperson

6.7 Answering a Request for Infonnation

6.8 Follow-up Sales Letter

6.9 Stay-in-touch Letter

6.l0 When a Customer Has Been Promoted or Has Changed Jobs

6.l1 When a Customer is llled or Injured

6.12 When Thiere Is a Death in a Customer' s Family

6.13 When Somethmg Good Happens in a Customer' s Life

6.14 When You Read about a Customer

New Words and Notes

Broadening the Knowledge of Intemational Business Affairs

Exercises

CHAPTER 7 Credit and CoUection Letters

7.l Credit Inquiry Letter

7.2 Granting Credit

7.3 Denying Credit

7.4 Inviting an Account

7.5 Collection Letters

7.6 Letter of Credit Delinquency

7.7 Apology for a Collection Letter Sent in Error

7.8 Collection Letter to an Old Customer

New Words and Notes

Broadening the Knowledge of Intemational Business Affairs

Exercises

CHAPTER 8 Letters for Special Occasions

8.l Acceptig an Invitation

8.2 Declining an Invitation

8.3 Letter of Compliment

8.4 Requesting Pemission to Use Copyrighted Material

8.5 Letter of Praise to an Outside Firm

8.6 Letter to a Public Official

New Words and Notes

Broadening the Knowledge of Intemational Business Affairs

Exercises

CHAPTER 9 Letters for Better Community Relations

9.l Accepting an Invitation

9.2 Contribution to a Charitable Cause

9.3 Refusing to Contribute to a Charitable Cause

9.4 Request for Zoning Modification

9.5 Invitation to a Reception

New Words and Notes

Broadening the Knowledge of Intemational Business Affaira

Exercises

CHAPTER l0 Letters to Employees

l0.l Welcome to a New Employee

l0.2 Congratulations on a Promotion

l0.3 Condolence or Sympathy

l0.4 Thanks for an Employee

l0.5 New Company Direction

l0.6 Company Recoganization

l0.7 Increased Benefits

New Words and Notes

Broadening the Knowledge of Intemational Business Affairs

Exercises

CHAPTER ll Letters to the Media

ll.l Correcting Misstatements about Your Company

ll.2 Supporting a Position

ll.3 Demandmg a Retraction

New Words and Notes

Broadening the Knowledge of Intemational Business Affairs

Exercises

CHAPTER 12 Financial Letters

12.1 Banking Letters

12.2 Credit Bureaus

l2.3 Financial Institutions

12.4 To Creditors or Debtors

12.5 Investments

New Words and Notes

Broadening the Knowledge of Intemational Business Affairs

Exercises

CHAPTER 13 Letters about Services and Products

13.l Asking for Information

13.2 Asking for Bids or Estimates

13.3 Placing an Order

13.4 Rejecting a Bid

13.5 Letter of Complaint

13.6 Letter of Compliment

New Words and Notes

Broadening the Knowledge of Intemational Business Affairs

Exercises

CHAPTER 14 Telegrams, Telexes and Faxes

14.1 Telegrams

14.2 Telexes and Faxes

New Words and Notes

Broadening the Knowledge of Intemational Business Affairs

Exercises

CHAPTER 15 Business Letters and Electronic Word Processing

15.l Fonnat

15.2 Spelling Verification

15.3 " Boilerplate" or Stored Paragraphs

15.4 List Processing

15.5 Copy Features

15.6 Mathematical Featuers

15.7 Tables and Colunms

15.8 Reports That Repeat Data

15.9 File Copies

15.10 Diskette Maintenance

15.11 Frequent Letters

15.12 Improved Cornmunications

New Words and Notes

Broadening the Knowledge of Intemational Business Affairs

APPENDIXES

l. NEW BUSlNESSES

Fonnl.l Proposal to Buy a Business

Fonnl.2 Agreement of Purchase and Sale of Business Assets (With Full Warranties)

Forml.3 Agreement of Purchase and Sale of Business Assets (With Limited Warranties)

Forml.4 Agreement of Purchase and Sale of Shares

Forml.5 Partnership Agreement

Fonnl.6 Joint Venture Agreement

Forml.7 Partnership Agreement Checklist

Forml.8 Distribution Agreement

Fonnl.9 Conmission Sales Agreement

Forml.l0 Business Plan Checklist

2 SERVlCES

Form2.l Engagement of Services

Form2.2 Engagement of Another' s Services

Form2.3 Independent Contractor Agreement

Form2.4 Authorized Extras

Forn2.5 Change Work Order

3. EMPLOYMENT

Form3.l Rejecting Employment Application

Form3.2 Confiming Employment Terms

Form3.3 Employment Agreement

Form3.4 Employee Waming Notice

Form3.5 Employee Dismissal Notice

Form3.6 Employee Convenants: Secrecy/Non-Competition

Form3.7 Employee Convenant: Expense Recovery

Form3.8 Employee Invention Convenant

4. BUYlNG

Form4.l Invitation to Quote Price of Goods

Form4.2 Demand for Delivery of Goods

Form4.3 Cancellation of Purchase Order for Late Delivery

Form4.4 Rejection of Non-Conforming Goods

Form4.5 Partial Rejection of Non-Confonning Goods

Form4.6 Request for Instruction to Retum Rejected Goods

Form4.7 Conditional Acceptance of Non-Conforming Goods

Form4.8 Election to Retum Goods on Approval

Form4.9 Conditional Payment for Goods Reserving Rights

Form4.l0 Notice of Defective Goods

Forrn4.ll Stop Payment of Cheque

5 SELLlNG

Form5.l Bill of Sale

Form5.2 Bill of Sale (Without Warranties)

Form5.3 Bill of sale (With Encumbrances)

Form5.4 Receipt for Goods

Form5.5 Demand for Particulars of Rejection of Goods

Form5.6 Refusal of Rejection of Goods

Form5.7 Delivery of Substituted Goods

Form5.8 Rejected Goods Retum Instructions

Form5.9 Replacing Rejected Goods

Form5.l0 Inability to Fill Purchase Order

Form5.ll Late Delivery of Goods

Form5.12 Liability Exclusion Clause

Form5.13 Limited Warranty

6 COLLECTlONS

Form6.l Request for Payment

Form6.2 Second Request for Payment

Form6.3 Final Demand for Payment

Form6.4 Bad Cheque Letter

Form6.5 Installment Payment Agreement

Form6.6 Receipt for Payment

Form6.7 Collection Instructions to Lawyers

Form6.8 Notice of Disputed Account

Form6.9 Settlement Offer of Disputed Account

Form6.l0 Agreement to Compromise Disputed Account

7 CREDn/DEBlT

Form7.l Personal Credit Application

Form7.2 Authority to Release Credit Infonnation

Form7.3 Demand Promissory Note

Form7.4 Joint and Several Demand Promissory Note

Form7.5 Due Date Promissory Note

Form7.6 Series Form Promissory Note

Form7.7 Periodic Payment Promissory Note

Fonn7.8 Demand for Payment on Demand Promissory Note

Form7.9 Payment in Full Demand on Installment Promissory Note

Form7.l0 Installment Payment Demand on Promissory Note

Form7.ll Guarantee

Form7.l2 Demand for Payment on Guarantee

8. LEASES

Form8.l Commercial Lease

Form8.2 Exercising Option to Renew Lease

Form8.3 Notice of Rent Default

Form8.4 Notice of Other Lease Default

Form8.5 Landlord Notice of Tennination of Lease

Form8.6 Tenant Notice of Termination of Lease

Form8.7 Agreement to Cancel Lease

Form8.8 Assignment of Lease

Form8.9 Amendment of Lease

Form8.l0 Commercial Sublease

9 ASSlGNMENT

Form9.l Assignment with Warranties

Form9.2 Assignment without Warranties

Form9.3 Assignment of Money Due

Form9.4 Assignment of Real Estate Contract

Form9.5 Assignment of Contract

Form9.6 Assignment of Copyright

Form9.7 Notice of Assignment

Form9.8 Cheque Endorsements

l0. MlSCELLANEOUS

Forml0.l Unilateral Release of Liability

Forml0.2 Mutual Release of Liability

Fonnl0.3 Trade Secret Non-Disclosure Agreement

Fonnl0.4 Declaration of Tmst

ll ABBREVlATIONS AND COMBlNATlONS

Listl l. l Some Common Abbreviations and Combinations Used in Telegrams

Listl l. 2 Country and City Identification Codes

Listl l. 3 Abbrcviations and simplified words commonly used in telex or fax messages

作者简介

内容提要

本书根据商务公司涉外工作的性质、任务和工作范

围，收集各种类型的函电近百封。每种类型的函电都有

说明和写作提示。为了便于读者自学，每章均有生词和

短语注释，最后还有写作练习。为了使部分对国际商务

知识了解甚少的读者能够顺利地阅读本书，本书每章均

辟有“拓宽国际商务知识”栏。本书语言规范，由浅入

深，选材多为90年代欧美等国的最新版本材料，或国外

友人赠送的材料。书后附有大量附录资料，以便读者使

用。本书适合于“涉外文秘”专业和经济管理各专业学

生使用，也适合于有志于从事秘书工作的读者阅读。本

书对广大从事国际商务工作的外销员有极高的参考价值，

是一本不可多得的资料手册。

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