饭店情景英语

书籍目录

CONTENTS

目录

PART l THE FRONT OFFlCE

前厅

INTRODUCTlON （导言) : The Manager's Remarks

(经理的话)

UNlT l Room Reservations (预订客房)

l-l A Long Distance Call Reservation（长途电话预订)

l-2 A Group Reservation (团体预订)

1-3 A Local Call Reservation (市内电话预订)

Structure Study: will be+doing sth (将来进行时)

Function Study: Connecting Telephone Calls (电话接线)

Exercises（练习)

UNlT 2 At the Reception Desk （接待处)

2-1 At the Entrance (门口)

2-2 The Registration (登记)

2-3 Receiving a Walk-in Guest (接待过路客人)

Structure Study: to be going to do sth (一般将来时)

Function Study: Greetings and Getting Acquainted

(招呼与结识）

Exercises（练习)

UNlT 3 The Bellman (应接服务员)

3-1 Carrying Baggage (搬运行李)

3-2 Introducing Hotel Services (^-^^ttBKJg-)

3-3 Ticket-booking Service CiTM)

Structure Study: Let me Please don't Cffiffi'"])

How !Whata !? (^HX'oJ)

Function Study: Offering Help (t^ffi^Bb)

Exercises (S^^J)

UNlT 4 At the Information Desk (foliH^h)

4-1 MailService (ftP^Bg^-)

4-2 Introducing Some Scenic Spots (^i'^SX.i^)

4-3 Showing the Way (^SS)

Structure Study: Have you yet? ( Sl -j'E % fiS, Bf)

Function Study: Showing the Directions (^S^)

Exercises (i^^l)

UNlT 5 The Cashier (dj^^)

5-1 Foreign Currency Exchange (^ft^hrp)

5-2 Checking Out (^lfc)

5-3 Mis-calculation (itlfciH^)

Structure Study: We hope that (^i^A'"])

Function Study: Bidding Farewell (j^^J)

Exercises (^.^)

UNlT 6 Settling Guests' Complaints ('Sha^i^)

6-1 Changing a Room (^k^)

6-2 At the Lost and Found Desk (^WWl^)

6-3 Charging More (MW.^^)

Structure Study: He said (that) he

He told me(that) he W^^fS)

Function Study: Answering Complaints (["l^Si^)

ExercisesC^^J)

CONSOLlDATlON (X^?)

PART Ⅱ THE HOUSEKEEPlNG DEPARTMENT

房务部

INTRODUCTlON (导言）: The Manager's Remarks

(经理的话)

UNlT l Guiding the Guests to Their Rooms (引进客房)

l-l Recognizing the Guests (迎接新客)

l-2 About the Room Facilities (介绍房间设施)

1-3 About the Hotel Services (介绍服务项目 )

Structure Studys more than/the most

(形容词和副词的比较级和最高级)

Function Study: Imparting and Reporting Factual Information

(陈述和转述事实）

Exercises (练习)

UNlT 2 Chamber Service (客房服务)

2-1 Making Up the Room (收拾房间)

2-2 The Turn-down Service (做晚床）

2-3 Repairing the TV Set (修理电视机)

Structure Study: to have it done (使役动词)

Function Study: Promising (许诺)

Exercises (练习)

UNlT 3 Special Services (特别服务)

3-1 Buying Things on Request (代客人购物)

3-2 About Room Service (客房用餐服务)

3-3 At Tea Time (茶点时间)

Structure Study: or ？? (选择问句)

Function Study: Expressing and Responding to Gratitude

(表示和回答感谢)

Exercises (练习)

UNlT 4 Laundry Service (洗衣服务)

4-1 Explaining How to Get the Service (介绍洗衣服务)

4-2 Suggesting the Express Service (建议快洗服务)

4-3 "Honesty Is the Best Policy. " (诚实至上)

Structure Study: be+ done (被动语态)

Function Study: Expressing Obligation (责任)

Exercises (练习)

UNlT 5 Miscellaneous Services (多项服务)

5-1 Providing Something Extra on Request

(提供额外用品)

5-2 About Baby-sitting Service (托婴服务)

5-3 Dealing with Emergency (处理紧急情况)

Structure Study: It's for sb to do sth（先行词 it)

It's that (who whom) (强调型句型中的it）

Function Study: Sympathizing (同情)

Exercises (练习)

UNlT 6 Wake-up Call Service (唤醒服务)

6-1 Explaining Time Differences （解释时差)

6-2 A Morning Call (叫早电话)

6-3 Leaving the Hotel (离店)

Structure Study: You're , aren't you? (反意问句)

Function Study: Giving Explanation (解释)

Exercises (练习)

CONSOLlDATlON (复习)

PART Ⅲ FOOD AND BEVERAGE DEPARTMENT

? 餐饮部

INTRODUCTlON (导言）: The Manager's Remarks

(经理的话)

UNlT l At the Bar (酒吧)

l-l Shanghai Cocktail (上海鸡尾酒）

l-2 Chinese and Foreign Wines （中外酒类)

1-3 Passing on a Message (传递口信)

Structure Study: What to do (不定式)

Function Study: Stating Preference (抉择)

Exercises (练习)

UNlT 2 Seating the Diners (顾客就座)

2-1 Receiving the Diners (接待顾客)

2-2 A Reservation Call (订餐电话)

2-3 When the Restaurant Is Full (餐厅客满时)

Structure Study: may might could can't must have

done (情态动词)

Function Study: Asking for Repetition (请求复述)

Exercises (练习)

UNlT 3 Taking Orders (点菜)

3-1 Helping toOrder Dishes (帮助点菜)

3-2 Chinese Food (中国菜)

3-3 Wine Orders (点酒）

Structure Study: who whom whose which that

when where (定语从句)

Function Study: Making Suggestions (建议)

Exercises (练习)

UNlT 4 Serving Dishes (上菜)

4-1 Misserving (上错菜）

4-2 Normal Service for a Chinese Banquet

(中式宴会的正规服务)

4-3 Offering Room Service (提供客房内用餐服务)

Structure Study: if (真实条件从句和非真实条件从句)

Function Study: Apologizing (道歉)

Exercises (练习)

UNIT 5 Birthday Party (生日晚会)

5-1 Going to a Chinese Birthday Party

(参加中式生日宴会)

5-2 The Longevity Noodles (长寿面）

5-3 Birthday Cake (生日蛋糕)

Structure Study: what is (what从句)

Function Study: Expressing Wishes and Congratulations

(祝愿和庆贺)

Exercises (练习)

UNIT 6 Ways of Paying (付款方式)

6-1 Signing the Bill (签帐单)

6-2 Paying with the Credit Card （用信用卡来付帐)

6-3 How to Pay for a Dinner Party of 200 People

(200人宴会如何结算）

Structure Study: V-ing (动句词和现在分词)

Function Study: Asking for Opinions (征求意见)

Exercises (练习）

CONSOLIDATION (复习）

PART IV SHOPPING ARCADE

商场部

INTRODUCTION (导言): The Manager's Remarks

(经理的话)

UNlT l At the Tourist Souvenirs Department

(在旅游记念品部)

l-l Greeting Customers (招呼顾客)

l-2 Recommending a Toy (推荐玩具)

1-3 Testing the Quality (检测质量)

Structure Study: V-ed (过去分词)

Function Study: Recommending (推荐)

Exercises (练习)

UNlT 2 At the Textile and Knitwear Department

(在纺织品部)

2-1 Talking about Fashion (谈论时装款式)

2-2 Choosing Colorful Silk Fabrics (挑选彩色丝绸面料)

2-3 "The Great Wall Is Very Close to Me. "

(长城与我很帖近)

Structure Study: will have done (将来完成时)

Function Study: Making Business Appointments

(业务约会)

Exercises (练习)

UNlT 3 At the Arts and Crafts Department

（在工艺品部）

3-1 Correcting Errors (纠正错误)

3-2 Holding One-price Policy (坚持货无二价方针)

3-3 Cooling Off a Persisteht Guest (摆脱客人纠缠)

Structure Study: Parenthesis (插入语)

Function Study: Declining (谢绝)

Exercises (练习)

UNlT 4 Pharmacy and Foodstuff (药品和食品)

4-1 Persuading the Customer to Buy (说服客人买东西)

4-2 Handling Difficult Situations (应付困难局面)

4-3 Wrapping the Goods (包装货物）

Structure Study: Ellipsis (省略）

Function Study: Stating Cautions and Prohibi'tions

(告诫和禁止)

Exercises (练习)

UNlT 5 Chinese Seal Cutting, Paintings and Stationery

(刻印、绘画和文具)

5-1 Making a Symbol of Love (爱的象征)

5-2 Bringing Up a Better Understanding of Chinese

Culture (深入了解中国文化)

5-3 Ancient Culture and New Skills (古文化与新手艺)

Structure Study: Inversion (倒装)

Function Study: Expressing Possibility (表达可能性)

Exercises (练习)

UNlT 6 At theCashier's Desk, etc (在帐台等)

6-1 Talking about Sizes (谈论尺码)

6-2 Showing by Comparison (货比货)

6-3 At the Cashier's Desk (在帐台)

Structure Study: Prepositions (介词)

Function Study: Hesitating (犹豫)

Exercises (练习)

CONSOLlDATlON (复习)

PART V ENGLlSH FOR HOTEL MANAGEMENT

饭店管理英语

INTRODUCTlON (导言): The General Manager's

Remarks （总经理的话)

UNlT l Hosting Guests (招待宾客)

l-l General Manager's Welcoming Speech

(总经理的欢迎辞)

l-2 Congratulating a Guest on Her Birthday

(祝贺客人生日)

1-3 PR Manager's Farewell Speech

(公关部经理的告别辞）

Structure Study: "could" and "would"

Function Study: Representing Someone or a Group

(代表个人或团体）

Exercises (练习)

UNlT 2 Sales Promotion (推销)

2-1 Making an Appointment (约会)

2-2 Talking about Hotel Reservations

(洽谈饭店预订事宜)

2-3 Negotiating on Terms (谈判价格）

Structure Study: "have to" and "must"

Function Study: Negotiating (谈判)

Exercises (练习)

UNlT 3 Public Relations (公共关系)

3-1 Arranging for a Convention (安排分议)

3-2 Offering Special Services (提供特别服务)

3-3 Soliciting Comments and Suggestions

(收集意见和建议)

(定冠词“the”的用法)

Function Study: Politely Asking for Information or Consent

(有礼貌地询问情况或征得同意)

Exercises （练习)

CONSOLIDATION (复习)

APPENDIX I ELEMENTARY ENGLISH FOR

HOTEL STAFF AND MANAGEMENT

(饭店员工、干部用基础英语)

1 Courtesy English (通用礼貌英语)

2 For Hotel Staff (饭店员工用)

3 For Hotel Management (饭店干部用)

4 For Hotel Shops (商场员工用)

APPENDIXⅡ USEFUL WORDS AND EXPRESSIONS

FOR HOTEL SERVICES

(饭店服务常用词语）

1 At the Beauty Center (在美容中心)

2 At the Fitness Center (在健身中心)

3 Common Abbreviations for Hotel Business

Terminology (饭店业通用缩略语)

APPENDIX Ⅲ MENUS OF CHINESE AND WES-

TERN CUISINES (中西菜谱举例)

1 Guangdong Cuisine (粤菜)

2 Sichuan Cuisine (川菜 )

3 French Cuisine (法国菜式)

4 Japanese Cuisine (日本菜式)

APPENDIX Ⅳ HOTEL ORGANIZATION CHART

(饭店机构表)

作者简介

内 容 提 要

本书是根据涉外餐旅业实际需要编写的英语岗位培训教材。

全书分为五部分，分别介绍宾馆的前厅、客房、餐厅、商场和管理

部门的常用口语。课文采用情景对话的形式，并有语法结构和功

能简介，每篇课文后有大量练习，各部分后还有总复习练习。附录

中收进了餐旅业工作人员常用的简易英语和有关术语。

本书也可供其他方面的涉外工作人员和广大英语学习者阅

读和参考。

本书课文会话已由外国语言专家录音，并制成音带供读者学

习时使用。

为了帮助读者学习，本书作者另外编写了《饭店情景英语学

习指南》一书，提供了本书课文译文和练习答案。

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