隐形的领导

内容概要

Scott K. Edinger, founder of Edinger Consulting Group, is recognized as an expert in helping organizations achieve measurable business results. Co-author of The Inspiring Leader, he blogs for Harvard Business Review and Forbes. Laurie Sain helps businesses develop strategic goals and maximize their innovation, productivity, and creativity.

书籍目录

CONTENTS List of Tools ix Foreword by James M. Kouzes and Barry Z. Posner xi How to Use This Book 1 What Is a Hidden Leader? 3 Chapter 1: The Dynamics of Hidden Leadership 7 The End Result: Fulfilling the Value Promise 8 The Four Facets of Hidden Leadership 12 Chapter 2: Identify Hidden Leaders 37 When One Characteristic Is Missing 37 When One Characteristic Dominates 46 Worksheet: Evaluate a Hidden Leader 50 Chapter 3: Enable Integrity 55 How Do You Recognize Integrity? 55 Worksheet: Identify Integrity 62 How Can You Support Integrity? 63 Does Your Culture Support Integrity? 68 What Can You Do to Enable Cultural Integrity? 73 Can You Teach Integrity? 77 Worksheet: Evaluate Your Company's Integrity 78 Chapter 4: Build Essential Relational Skills 79 The Source of Relational Leadership 80 Developing Essential Relational Skills 84 Identifying Relational Leaders 95 Worksheet: Assess a Relational Leader 98 Identifying Relational Cultures 99 Assessment: Your Organization's Culture 110 Building Essential Relational Skills Within Your Culture 112 Chapter 5: Create a Focus on Results 119 Evaluating a Focus on Results 119 Worksheet: What Kind of Leader? 121 Building Individual Engagement 123 Maintaining Individual Engagement 126 Chapter 6: Instill Customer Purpose 133 Customer Purpose Isn't Customer Service 133 The Source of Customer Purpose 136 Worksheet: Assess the Customer-Purposed Hidden Leader 151 Create Customer Purpose 152 Chapter 7: Measure Performance 157 Measurement = The Norm 157 Why Measure Performance? 158 Effective Performance-Measurement Systems 162 How Well Do You Measure Performance to Improve? 168 Assessment: Evaluate Your Perfomance-Measurement System 170 Chapter 8: Engaging Hidden Leaders 171 From Hidden to Overt 172 What About Potential Hidden Leaders? 175 Enabling Hidden Leadership 177 Epilogue: Making the Hidden Visible 187 Acknowledgments 191 Appendix: Tools to Discover and Develop Hidden Leaders 195 Notes 211 Bibliography 215 Index 217 About the Authors 223

作者简介

普通员工中隐藏着很多具有领导力的人，尽管他们手中“职位权力”有限，但却能够通过出色的工作和个人魅力提高他们周围所有人的效率。专家顾问斯科特·K.艾丁格尔与劳瑞·塞恩告诉我们如何发现这些隐形领导，并让整个企业受益于他们所带来的积极影响。另外，两位作者还为读者准备了一份额外大礼: 附录内容有助于管理人员甄别、评价、选拔企业中的隐形领导。益得书摘为希望发掘员工潜力的企业倾情推荐本书。

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