培训开发的外包

书籍目录

List of FiguresCD-ROM Contents Preface Introduction Chapter 1: Outsourcing: A Business and Economic Model 　A Little History 　Why Outsource 　What Is Outsourced 　What the Relationship Looks Like 　Implications 　Missteps and Oversights 　Summary 　Where to Learn More　Notes Chapter 2: Identifying the Need 　Determine Clients’ Needs 　Determine Criticality and Priority 　Implications 　Missteps and Oversights 　Summary 　Where to Learn More 　Notes Chapter 3: Assessing Capacity and Capability 　Assess Strengths 　Assess Weaknesses 　Conduct Job Task Analysis 　Implications 　Missteps and Oversights 　Summary 　Where to Learn More 　Notes Chapter 4 Selecting the Outsourcing Firm 　Set the Baseline 　Define Roles and Responsibilities 　Define the Requirements 　Define the Selection Criteria 　Recruit Potential Outsourcing Firms 　Issue the RFQ 　Issue the RFP 　Convene the Panel and Decide 　Implications 　Missteps and Oversights 　Summary 　Where to Learn More 　Notes Chapter 5: Contracting 　Prepare the Contract 　Draft Master Agreement 　Determine Scope of Work 　Draft Addenda 　Agree on Terms and Conditions 　Implications 　Missteps and Oversights 　Summary 　Where to Learn More 　Note Chapter 6: Starting Up 　Build Contract Profile 　Set Up Governance Process 　Develop Management Plan and Schedule 　Create Communication Protocols 　Develop Document Standards and Controls 　Agree on Deliverable Standards 　Identify Intellectual Property　Create Transition Plan 　Create Dispute Resolution Process 　Implications 　Missteps and Oversights 　Summary 　Where to Learn More Chapter 7: Managing the Relationship 　Provide Oversight 　Implement the Plan and Protocols 　Share Expectations and Agree on Goals 　Communicate　Stay Current with Needs 　Measure and Report Results 　Celebrate Success 　Improve Processes 　Implications 　Missteps and Oversights 　Summary 　Where to Learn More Chapter 8: Closing Out 　Notify About Termination 　Transfer Intellectual Property　Return Physical Property 　Reconcile Financial Obligations 　Terminate Clearances, Codes 　Execute Final Performance Review 　Orient the Training Function 　Implications 　Missteps 　Summary 　Where to Learn More Notes Index About the Author Pfeiffer Publications Guide

作者简介

In this book, human resource management and training expert Judy Hale demystifies training outsourcing and details how companies can successfully outsource their training and development needs from the entire learning function to selected services and programs. It also covers the labyrinth of contractual, interpersonal, and legal dimensions inherent in any decision to partner with another service provider. Filled with practical tips, guidelines, and plenty of tools, this book explains how to determine: What type of external resources will be required? What to expect of external resources? What will be required in terms of program deliverables, reports, quality assurance, risk management, and reporting relationships? The level of readiness to outsource deliverables ranging from managing the training and development function to specific program elements; The contractual elements that best protect an organization's interests; How to collaborate effectively with all of the functions involved in outsourcing decisions?

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