Keeping Your Valuable Employees留住雇员的心

书籍目录

PART Ⅰ WHY WE ARE WHERE WE ARE  1  Introduction  2  Who Tore Up the Old Contract?  3  The New Contract  4 As We Go ForwardPART Ⅱ FOUNDATIONS OF RETENTION  5  Retention Starts with... Job Descriptions, Recruitment, Selection, Orientation  6  Retention Starts with Job Descriptions  7  Retention Starts with Recruitment、  8  Retention Starts with Selection  9  Retention Starts with OrientationPART Ⅲ MANAGING RETENTION  10  Managing Retention  11  Let's Talk about Money  12  Development and Career Opportunity  13  Work Environment  14  Performance Management  15  Work, Family, and Flextime  16  Counteroffers: When We Are About to Lose Someone We Want to RetainPART Ⅳ PUTTING IT TOGETHER  17  Becoming an Employer of ChoicePART Ⅴ SURVEY RESEARCH  18  Survey of Factors Influencing Employees to Stay With or Leave Their EmployersPART Ⅵ  OTHER RESOURCES  19  Ten Rules for Effectively Not Retaining the Employees You Want to Keep  20  Employee Satisfaction Survey: Taking the Measure of the Organization  21  Employee Handbook  22  Exit InterviewResourcesIndex

作者简介

The Essential Guide to the Most Crucial Challenge Facing Twenty-First Century Human Resources Management "This book offers a practical, realistic approach to keeping the best employees. It draws on good theory and offers excellent advice." --Dave Ulrich, Professor of Business, University of Michigan, and coauthor of Organizational Capability "Business owners who agonize over attracting and retaining employees will find a wealth of information. Suzanne understands how to apply today's best ideas in human resources management to businesses large and small." --E. Jill Pollock, President, Pollock Consulting Group, Inc., and Chair, Small Business Association of Michigan "A two-year Gallup study found that companies with a positive workforce reported higher profits, productivity, and lower turnover. Every organization would like these results. Suzanne shares her human resources experience and provides hands-on tools for retaining those people who are key to an organization's success. It is an easy-to-read, practical guide for working with today's and tomorrow's employees." --Hunter A. Pickens, President, The Pickens Group, Ltd.

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