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书籍目录

BRIEFCONTENTS

CHAPTER l Introduction to Organizational Behavior

PART l: INDlVlDUAL PROCESSES

CHAPTER 2 Personality and Attitudes

CHAPTER 3 Perception and Attribution

CHAPTER 4 Learning and Reinforcement

CHAPTER 5 Motivation in the Work Setting

CHAPTER 6 Motivating Performance: Goal Setting and Reward Systems

CHAPTER 7 WorkStress

CHAPTER ll: GROUPAND iNTERPERSONAL PROCESSES

CHAPTER 8 Group and Team Behavior

CHAPTER 9 Power and Political Behavior

CHAPTER10 Leadership: Foundations

CHAPTER l l Leadership: Contemporary Developments

CHAPTER l 2 Conflict and Negotiation

CHAPTER l 3 interpersonal Communication

PART lll: ORGANlZATlONAL PROCESSES

CHAPTER14 Decision Making in Organizations

CHAPTER l 5 Job Design

CHAPTER16 Organization Design

CHAPTER 17 Organizational Culture

CHAPTER18 Organizational Change

Appendix: Tools and Techniques for Studying Organizational Behavior

Integrating Cases

Author Index

Subject and Organizational Index

Internet Organization Index

CHAPTER l Introduction to Organizational Behavior

PREVlEW CASE: Andrea Cunningham

The Many Aspects of Diversity

DlVERSlTY IN PRACTlCE: Ceneral Eleclri's Boundaryless Behavior

ACROSS CULTURES: Avon's Clobal Dwersity

Additional Organizational issues

QUALlTY iN PRACTlCE: Ritz.-Carlton Hotel Company

TECHNOLOGY IN PRACTlCE: Banc One's Special Inlranel

ETHlCS IN PRACTlCE: Cummins Clobal Elhics

Core Competencies and Their Corresponding Skills

MANAGlNG IN PRACTlCE: Ford's CompetencyBased Recruitment Program

Organizational Behavior Framework

Developing Competencies

Self-lnsight: Attitudes Toward Diversity

Organizational Insight: Executive Dining?

PART l: INDlVlDUAL PROCESSES

CHAPTER 2 Personality and Attitudes

PREVlEW CASE: individual Differences m Reactions

Concept of Personality

Sources of Personality Differences

DlVERSlTY IN PRACTlCE: Cenerational Tension in the Office

Personality Structure

Personality and Behavior

MANAGlNG IN PRACTlCE: Personality and Teams at Heu'lett-Packard

Concept of Attitudes

Attitudes and Behavior

lob Satisfaction

ACROSS CULTURES: A Comparison oflapanese and U. S. Work Atlitudes

Organizational Commitment

QUALlTY IN PRACTlCE: Building Commitment at Merck

Individual Differences and Ethical Behavior

ETHICS IN PRACTICE: Who's Your Phone Company-I Don't Care

Developing Competencies

Self-Insight: Assessing the Big Five

Organizational Insight: Earning Loyalty at A. C. Edwards

CHAPTER 3 Perception and Attribution

PREVIEW CASE: The fob Training Opportunity

The Perceptual Process

ACROSS CULTURES: British Budweise Ads Rankle American Indians

Perpetual Selection

ACROSS CULTURES: Time Perception

Perceptual Organization

MANAGING IN PRACTICE: Office Design, Layout and Deco -What Do They Tell

You?

Person Perception

Perceptual Errors

Managing in Practice .

DIVERSITY IN PRACTICE: Workplace Stereotype

Attributions: Perceiving the Causes of Behavior

MANAGING IN PRACTICE: Searchingfo Cause of lob Applicant Behavio

Developing Competencies

Self-lnsight: Measuring Perceptions ofWomen as Managers

Organizational Insight: Fudge the Numbers or Leave

CHAPTER 4 Learning and Reinforcement

PREVIEW CASE: Viking Freight

Types of Learning

MANAGING IN PRACTICE: Empowerment-The Saturn Way

ACROSS CULTURES: PepsiCo's Designate Proyam

Contingencies of Reinforcement

Positive Reinforcement

QUALITY IN PRACTICE: Prudential Makes Wellness Work

DIVERSITY IN PRACTICE: Seattle Times

MANAGING IN PRACTICE: Discipline Without Punishment

Schedules ofReinforcement

ETHICS IN PRACTICE: Working at Sear

Rehavioral Modification

Developing Competencies

Self-lnsight: What's Your Self-Efficacy?

Organizational Insight: This is Going to Cost Me My lob

CHAPTER 5 Motivation in the Work Setting

PREVlEW CASE: High-Performance Managemenl at UPS

The Basic Motivational Process

Content Models ofMotivation

ACROSS CULTURES: Motivating Czech Employees

DlVERSlTY IN PRACTlCE: Petty's Diversity Proyam

MANAGlNG IN PRACTlCE: Mirage Hotel Bets and Win

Process Models of Motivation

QUALlTY IN PRACTlCE: Working at Home Depoi

ETHlCS IN PRACTlCE: To Steal o Not: That' the Question

Developing Competencies

Self-lnsight: What Do You Want From Your lob?

Organizational Insight: Working at Nordstrom

CHAPTER 6 Motivating Performance: Goal Setting and Reward Systems

PREVlEW CASE: Papa lohn's Pizza

Fundamentals ofGoal Setting

QUALlTY iN PRACTlCE: Service at the Ritz-Carlton Hotel

Goal Setting and Performance

MANAGlNG iN PRACTlCE: Steve Forbe

Management by Objectives

ETHlCS IN PRACTlCE: Misread Pap Tesls

DlVERSlTY IN PRACTlCE: Beyond Good Faith

Reward Systems for Enhancing Performance

MANAGlNG IN PRACTlCE: Tying Pay to Performance-A Mixed Bag

ACROSS CUlTURES: Ceneral Electri Appliance

Developing Competencies

Self-lnsight: Goal-Setting Questionnaire

Organizational Insight: Ceneral Stair Corporation

CHAPTER 7 Work Stress

PREVlEW CASE: So Much to Do, So Little Time l 98

Nature ofStress

Sources ofStress

ACROSS CULTURES: Siesia Sunsel

ETHlCS IN PRACTlCE: Sexual Harassment Charges at Mitsubishi

DlVERSlTY IN PRACTlCE: The Complex Dance of the Dual-Caree Coufile

Effects of Stress

MANAGlNG IN PRACTlCE: "lust Enough but Not Too Much"

DlVERSlTY IN PRACTlCE: The "New-Collar" Workers

Personality and Stress

Stress Management

QUALlTY IN PRACTlCE: Tenneco's Wellness Progmm

Developing Competencies

Self-lnsight: Strategies for Copingwith Stress

Organizational insight: Stress Management at Metropolitan Hospital

PART ll: GROUPAND iNTERPERSONAL PROCESSES

CHAPTER 8 Group and Team Behavior

PREVlEW CASE: Macy's New Team System

individual-Team Relations

MANAGlNG iN PRACTlCE: individual and Team Pay

Varieties ofTeams and Groups

QUALlTY iN PRACTlCE: HoneyweWs Self-Managed Team

Influences on Teams and Croups

TECHNOLOGY IN PRACTlCE: Surfacing Options

DlVERSlTY IN PRACTlCE: Standard Molor Products Reduces Barriers

ETHlCS IN PRACTlCE: Texas Instrument's Ethics ofDiversity

Team Decision Making

ACROSS CULTURES: General Motors Work Teams in Mexico

Stimulating Team Creativity

TECHNOLOGY IN PRACTlCE: Brainstorming al North American Life and

Casualty

Developing Competencies

Team Insight: Assessing Team Diversity

Organizational Insight: Great Majestic Company

CHAPTER 9 Power and Political Behavior

PREVlEW CASE: Craziano's Last Stand

Power

MANAGlNG IN PRACTlCE: The King is Dead

Interpersonal Sources of Power

Structural Sources of Power 276

ACROSS CULTURES: Power m Chinese and British Organiiations

MANAGlNG IN PRACTlCE: Using Networks to Build Supporl

DlVERSlTY IN PRACTlCE: Bilmgual Employees Acquire Power

The Effective Llse of Power

Political Behavior

QUAllTY IN PRACTlCE: The Politics of Innovation

ETHlCS IN PRACTlCE: The Politics of Emplovee Appraisal

Personality and Political Behavior

Developing Competencies

Team Insight: How Much Power Do You Have in Your Croup?

Organizational Insight: The NASA Moonlander Monitor

CHAPTER l 0 Leadership: Foundations

PREVlEW CASE: Stirring It Up at Campbell Soup

Keys to Effective Leadership

ACROSS CULTURES: Crooming Global Leaders,

Traditional Leadership Models

MANAGlNG IN PRACTlCE: A Tale ofTwo Leaders

Contingency Models

ACROSS CULTURES: Ricardo Semler

ETHlCS IN PRACTlCE: William Agee

QUALlTY IN PRACTlCE: Bemard Walsh

DlVERSlTY IN PRACTlCE: Brooke McCurdy

Developing Competencies

Self-lnsight: What's Your Leadership Style?

Organizational Insight: Herb Kelleher Is No Ordinary Leader at Southwest

Airlines

CHAPTER l l Leadership: Contemporary Developments

PREVlEW CASE: Orit Gadiesh

The Attribution Model

ETHlCS IN PRACTlCE: You Make the Decision

Visionary Leaders

ACROSS CULTURES: Lars Kolind

QUALlTY IN PRACTlCE: Richard Rosenberg

DlVERSlTY IN PRACTlCE: Emily Morgan

The Seven Habits of Highly Effective People

MANAGING IN PRACTICE: Ofelia Gonzales

Does Leadership Matter?

Developing Competencies

Self-lnsight: Are You a Tranformational Leader?

Organizational Insight: Malden Mills

CHOTER 12 Conflict and Negotiation

PREVIEW CASE: Charlie Olcott

Conflict Management

QUALITY IN PRACTICE: Motorola's Dilemma with Retailers

Levels of Conflict

TECHNOLOGY IN PRACTICE: David Kessler at the FDA

DIVERSITY IN PRACTICE: Women and Men in the Workplace

Conflict Handling Styles

ETHICS IN PRACTICE: Whistle-Blowers As Object of the Forcing Style

Negotiation in Conflict Management

MANAGING IN PRACTICE: Umon-Management Negotiations

ACROSS CULTURES: Business Negotiation in Mexico

Developing Competencies

Self-Insight: Conflict Hanaimg styies

Organizational Insight: The Reluctant Loan Officer

CHAPTER 13 Interpersonal Communication

PREVIEW CASE: New Employee Encounters

Essentials oflnterpersonal Communication

DIVERSITY IN PRACTICE: Communicating Biase

ACROSS CULTURES: Business Communication with Arabs

Interpersonat Networks

TECHNOLOGY IN PRACTICE: SM's Video Conferencing

Fostering Dialogue

ETHICS IN PRACTICE: Individual Privacy Versus Openness

QUALITY IN PRACTICE: Pilhbury's Special Listening System

Nonverbal Communication

Developing Competendes

Self-Insight: Individual Communication Practices

Organizational Insight: The Irate Customer

PART lll: ORGANlZATlONAL PROCESSES

CHAPTER14 Decision Making in Organizations

PREVlEWCASE:Decisions!?!

Key Ethical Issues

DlVERSlTY IN PRACTlCE: Controversy Over Donnelley's Initiatives

ETHlCS IN PRACTlCE: Consult the PsYcholoyst?

Decision-Making Models

TECHNOLOGY IN PRACTlCE: HR Technologf at McCormick & Company

ACROSS CULTURES: Political Model in French Organizations

Phases of Managerial Dedsion Making

Stimulating Creativity

QUALlTY IN PRACTlCE: Creativity at Hallmark

Developing Competencies

Self-lnsight: Individual Ethics Profile

Team Insight: Olson Medical Systems

CHAPTERl5 JobDesign

PREVlEW CASE: Pillars ofJob Design at the Fed

Introduction to Job Design

TECHNOLOGY IN PRACTlCE: U. S. Postal Service Pursues High Tech

Common Job Design Approaches

MANAGlNG IN PRACTlCE: Makmg Godfather's Pizza

DlVERSlTY IN PRACTlCE: The Brian Capshaw Story

Technology and lob Design

QUALlTY IN PRACTlCE: Metz Baking Company

Job Characteristics Enrichment Model

ETHlCS IN PRACTlCE: GM's New Ethics Policy

Sociotechnical Systems Model

ACROSS CULTURES: Volvo's Uddevalla Versus NUMMi

Developing Competendes

Team Insight: lob ofService Representative

Organizational Insight: McGuire Industry

CHAPTER16 Organization Design

PREVlEW CASE: Corning, Inc.

Key Factors in Organization Design

TECHNOLOGY IN PRACTlCE: US West

QUALlTY IN PRACTlCE: Ford Reengineers Its Accounts Payable Process 5

Mechanistic and Organic Systems

ETHlCS IN PRACTlCE: Whistle-Blowing al Darling Internalional

Functional Design

Place Design

Product Design

MANAGlNG IN PRACTlCE: lohnson & lohnson's Multidivisional Design

Integration of Units

Multinational Design

ACROSS CULTURES: Black & Decker's Worldwide Design

Network Design

MANAGlNG IN PRACTlCE: Eastman Chemical's Network Design

ACROSS CULTURES: Procter & Gamble's New Network Design

Developing Competencies

Self-lnsight: Inventory of Effective Design

Organizational Insight: Asea-Brown-Boveri

CHAPTER l 7 Organizational Culture

PREVlEW CASE: "The Firm"

Types ofOrganizational Culture

Dynamics of Organizational Culture

ACROSS CULTURES: National Cultural Values and Organizatwns

Performance and Organizational Culture

QUALlTY IN PRACTlCE: Gilletle's Total Quality Culture

Ethical Behavior and Organizational Culture

ETHlCS IN PRACTlCE: Bath Iron Wroks Enforces Ethics

Managing Cultural Diversity

DlVERSlTY IN PRACTlCE: Diversity at Marriott International

Organizational Socialization

MANAGlNG IN PRACTlCE: Herb Kelleher and Southwest Airlines

Developing Competencies

Self-lnsight: Assessing Ethical Culture

Organizational Insight: Cultural Change at Texaco

CHPTER l 8 Organizational Change

PREVlEW CASE: A Grim Fairy Tale

The Challenge of Change

ACROSS CULTURES: 12.OOO World Managers View Change

QUALlTY IN PRACTlCE: The Chairman's Rice Pudding

Resistance to Change

MANAGlNG IN PRACTlCE: Resistance to Change at faguar

Organization Development

Change Management

ECHNOLOGY IN PRACTlCE: The Technology Challenge

MANAGlNG IN PRACTlCE: Dumbsizing

Ethical Issues in Organizational Change

ETHlCS IN PRACTlCE: LayoffEthics

Developing Competencies

Self-lnsight: Measuring Support for Change

Organizational Insight: Planned Change at the Piedmont Corporation

APPENDIx Tools and Techniques for Studying Organizational Behavior

Integrating Cases

Author Index

Subject and Organizational Index

Internet Organization Index

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