饭店英语

书籍目录

Part One  The Front Office　Unit 1  Room Reservations　　Dialogue 1  A Long Distance Call Reservation　　Dialogue 2  A Group Reservation　　Dialogue 3  An Individual Reservation　Unit 2  At the Reception Desk　　Dialogue 1  Registering an Individual Guest　　Dialogue 2  Receiving a Tour Group　　Dialogue 3  Extending Stay　Unit 3  The Bellboy　　Dialogue 1  Showing a Guest to the Floor　　Dialogue 2  Introducing the Room Facilities　　Dialogue 3  Running Errands for the Guest　Unit4  The Cashier　　Dialogue 1  Exchanging Money　　Dialogue 2  Checking Out　　Dialogue 3  Paying with Credit Cards　Unit 5  At the Business Center　　Dialogue 1  Mail Service　　Dialogue 2  Internet Service　　Dialogue 3  Sending a Fax　Unit 6  Changing the Room　　Dialogue 1  Changing the Room　　Dialogue 2  It's Too Noisy　　Dialogue 3  A Room with A King-size BedPart Two  The Housekeeping Department　Unit 1  Making up the Room　　Dialogue 1  Could You Do Our Room First Next Time　　Dialogue 2  What Time to Clean Your Room　　Dialogue 3  Turn-down Service　Unit 2  Laundry Service　　Dialogue 1  Introducing Laundry Service　　Dialogue 2  Express Laundry Service    Dialogue 3  In the Laundry　Unit 3  Wake-up Call Service & Special Service　　Dialogue 1  Wake-up Call Service　　Dialogue 2  Baby-sitting Service　　Dialogue 3  Preparing for a Birthday Party　Unit 4  Miscellaneous Service　　Dialogue 1  Maintenance Service　　Dialogue 2  Complaints　　Dialogue 3  The Lost Diamond EarringsPart Three  Food and Beverage Department　Unit 1  Chinese Restaurant　  Dialogue 1  Reserving a Table　  Dia|ogue 2  At a Chinese Restaurant　  Dialogue 3  Chinese Cuisine　Unit 2  Western Restaurant　  Dialogue 1  At a Western Restaurant　  Dialogue 2  Dining a la Carte　  Dialogue 3  Wine Sales  ……Part Four  Shopping and Entertaining ServicesAppendix Key to Exercises参考书目

作者简介

本书针对高职高专学生的实际需求和教育的特殊规律，从我国旅游业的实际需要出发，紧密结合饭店行业的工作特点，以涉外饭店一线部门的服务流程和岗位职责为主线，概括了涉外饭店的主要服务内容和规范用语。本书加配由纯正美语录制的MP3光盘，更适宜教师和学生使用。

图书封面

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