冲突解决 Conflict Management

书籍目录

PrefaceIntroduction1  Conflict--the basics2  Conflict development3  Approaches to managing conflict4  Negotiation--the basics5  Positions, concessions and interests6  Getting ready to negotiate7  Negotiation styles8  Negotiation tools and planningConclusionNotesGlossaryIndex

作者简介

Conflict Management is and easy-to-read and high-powered tool for understanding and managing conflict situations. Conflict can spiral out of control, but if you understand how the spiral works you may be able to prevent it from even beginning.



In this book you will find many options for managing conflict, including:



    * planning;

    * goal setting;

    * compromise;

    * mediation.



Expert communication Baden Eunson also takes an in-depth look at negotiation skills. He offers a visual and fresh approach to the world of strategies and tactics, negotiation styles, the importance of listening and questioning skills, the reasons why the location of negotiation can affect its outcome, and why the phrase 'win-win' is not a cliché but a technique for success.

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