饭店管理实用英语

章节摘录

　　The Front Office and the Housekeeping Deportment shall prepare their room status reportsat the same time. The preparations shall be done as frequenfly as they are needed by themanagement of the hotel. Their room status reports shall list, according to each deportment,the recent room status of each room in the hotel. Later, these two reports shall becross-referenced and compared to detect room status discrepancies. And those discrepanciesshall be corrected as soon as possible in order to maximize the room revenue.　　If guests have demanded certain specific needs at the reservation or registration process,the Front Office Deportment shall communicate this directly to the Housekeeping Deportment；or the Front Office Deportment shall communicate this indirectly to the Concierge who shallfurther communicate this to the Housekeeping Deportment. Those specific needs may berelated to certain specific amenities or facilities that need to be provided in the room. Whateverthey are, the Housekeeping Deportment shall follow up to ensure the actual provision in atimely and accurate manner.

书籍目录

Unit One  Front Office  Lesson 1   Room Reservation  Lesson 2   Check-in  Lesson 3   Bell Services  Lesson 4   Telephone Switchboard  Lesson 5   At the Cashier'sUnit Two  Hotel Services  Lesson 1   Business Center  Lesson 2   Wake-up Call Services  Lesson 3   Taking Messages  Lesson 4   Booking TicketsUnit Three  Housekeeping Department  Lesson 1   Chamber Services  Lesson 2   Laundry Services  Lesson 3   Room Services  Lesson 4   Maintenance ServicesUnit Four  Food & Beverage Services  Lesson 1  Restaurant Reservation  Lesson 2  Receiving the Guest  Lesson 3  Taking Orders and Serving Food  Lesson 4  Bar Services　　Lesson 5  Paying the BillUnit Five  Shopping Arcade   Lesson 1  At the Souvenir Shop   Lesson 2  At the Clothing Store   Lesson 3  At the Shoe and Cap StoreUnit Six  Recreation and Fitness Center   Lesson 1　At the Recreation and Fitness Center   Lesson 2  At the Beauty Parlor

作者简介

中等职业教育规划教材：饭店管理实用英语，ISBN：9787119046471，作者：刘友道

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