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书籍目录

Foreword Preface Acknowledgments Chapter 1: Introduction 　Overview 　Business Intelligence as a Competitive Differentiator 　Business Intelligence Competency Center 　Summary Chapter 2: Business Intelligence in the Organization 　Overview 　General Findings of the Survey 　Business Intelligence Competency Centers 　Summary Chapter 3: Primary Functions of the Business Intelligence Competency Center 　Overview 　Functional Areas Inside the BICC 　Detailed Checklist for the Functional Areas in the BICC 　Related Functional Areas 　Summary Chapter 4: Planning a Business Intelligence Competency Center: Using the Information Evolution Model 　Overview 　Four Critical Dimensions of the Information Evolution Model 　Five Levels of Maturity in the Information Evolution Model 　Defining the BI Strategy 　Summary Chapter 5: Human Capital 　Overview 　Staffing the Business Intelligence Competency Center 　Summary Chapter 6: Knowledge Processes 　Overview 　Knowledge Processes in the Business Intelligence Competency Center’s Functional Areas 　Summary Chapter 7: Culture 　Overview 　Organizational Setup and Funding 　Performance Metrics 　Knowledge Management 　Change Management 　Summary Chapter 8: Infrastructure 　Overview 　Considerations from a BICC Perspective 　Business Intelligence Infrastructure Selection Criteria 　Road Map to Implementing a BI Infrastructure 　Summary Chapter 9: Setting Up and Ensuring Ongoing Support 　Overview 　Setup Process in Detail 　Working with Software Vendors 　Summary Chapter 10: Cases from the Field 　Insurance, South Africa: Mutual & Federal Defines Business Intelligence Strategy 　Public Administration, Italy: CSI-Piemonte Manages Growth with a Business Intelligence Competency Center 　Banking, Belgium: KBC Benefits from an SAS Business Intelligence Competency Center 　Banking, South Africa: Competency Center Drives Return on BI Investments at Nedbank 　Summary Chapter 11: Ten Recommendations for a Highly Effective Business Intelligence Competency Center 　Have a Vision for Business Intelligence 　Create a Joint Venture Between Business and Information Technology 　It’s a Process, Not a Project 　Maintain Clear Vision, Concrete Objectives 　Integrate and Consolidate 　Practice Effective Change Management 　Carry Out Staff Induction, Training, Development 　Deliver Ongoing Value 　Ensure the Infrastructure’s Depth and Breadth 　Use a Multidimensional Approach Appendix A: List of Abbreviations Appendix B: Additional Roles Index

作者简介

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Transform data into action for competitive advantage



 The knowledge assets of an organization are becoming increasingly important for competitive advantage, and therefore, the way in which knowledge is created, renewed, and communicated is critical. This book provides practical insights into how this may be achieved through the establishment of a Business Intelligence Competency Centre and is a valuable read for ′information professionals.′"-–Bill Sturman, Information Architecture Project Manager The Open University, United Kingdom



 BI is more than technology and projects. BI must live in the organization––as a BICC. This book helps to make BI tangible and understandable, bringing it to life."-–Miriam Eisenmann, Project Manager (PMP) CSC Ploenzke AG, Germany



 This book is a must–read for planning and implementing your BICC. It is a pragmatic guide that addresses a lot, if not all, of the questions you′ll be asking yourself. Don′t miss out on getting a head start from the people who thought this through from start to finish . . . Pray your competitors don′t get hold of this book!"-–Claudia Imhoff, President Intelligent Solutions, Inc., USA



 Creating a BICC forces the organization to focus on the importance of centralizing the gathering, interpreting, and analyzing of information to create business insight."-–Anne Ulyate, Group Manager Business Intelligence Mutual & Federal, South Africa



 BI is a highly visible element in the ′business value′ trend for IT investments. Initiatives, such as competency centers, should empower user organizations to drive even more value out of their BI investments."-–Marianne Kolding, Director, European ServicesIDC, United Kingdom

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