经营过程管理与平衡计分卡

书籍目录

PrefaceCHAPTER 1　A World of ChangeCHAPTER 2　How Process Can Drive StrategyCHAPTER 3　The Strategic ProcessCHAPTER 4　Strategy MapsCHAPTER 5　Balanced Scorecard and Strategic InitiativesCHAPTER 6　ConclusionsIndex

作者简介

Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.

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