人员管理

书籍目录

Contents

Introduction

The aim

The reader

The reading

The words

My background

Influences

Part 1: Choices

1 What kind of manager are you?

Doers and developers

External factors

Intemal factors

The excuses: time and skill

Delegation

Summary

2 Areas of involvement

Activity

Performance

Activity/performance overlap

Career

Life

Overview

Summary

3 Influencing factors

The organization

The people

You

Part 2: Planning

4 The perfonnance management process

Overall objectives

Levels of objective

Goal setting

Objectives and processes

The problems with appraisals

The on-going process

Summary

5 Planning appraisals

Preparing the agenda

Identifying outcomes

Diagnosing performance problems

Strategies and solutions

Creating the appropriate climate

Summary

6 Planning coaching

Being proactive

Prioritizing your coaching effort

Identifying helping strategies

Summary

Part 3: Skills

7 Preface

Interactive skills

The five components

Developing interactive skills

8 Climate

Starting up

Encouraging openness

Summary: managing climate

Clarity

Structuring

Seeking darification

Reacting clearly

Summary: providing clarity

Content

Prindples

Structure

Skills

Summary: managing content

Commitment

The basis of resistance

Strategies for developing need

Planning a persuasion

Skills

Strategic questions

Summary: generating commitment

Confrontation

The avoidance cyde

Fadng things early

Monitoring your feelings

Fadng things effectively

Summary: handling confrontation

 人员管理下载