人事管理与产业关系

书籍目录

Contents

Introduction

Planning the organization, planning the people

Planning the organization

Designing an organization - the options available

Factors influencing choice of organization structure

Planning the people

Personnel records

Predicting labour wastage

Measuring absenteeism

Controlling absenteeism and wastage

Adding a strategic dimension

Putting the plan together

A human resource planning case study - ICL

References

Recruitment and selection

Recruitment policy

The labour market

Employment costs and the recruitment process

Job definition

Job specifications

Key result areas

Language used in job specifications and key result area

statements

Competencies and selection

Finding applicants

Advertising for staff

Short listing

Selection

Criteria for selection methods

Interviewing

Intelligence tests

Personality tests

References

Biodata

Ability tests

Assessment centres

References

Motivation and reward management

Motivation

Reward management

Maintaining competitive rewards

Achieving internal equity based on job content

Payment by results

Appraisal

Pay for skills and competence

Performance management

References

Change quality and integration

Culture

Communications

Total-quality management and continuous improvement

Training for change

Rank Xerox UK Ltd - a case study in integration change and

quality

References

Occupational health and safety

Accidents and ill health at work

The legal framework

Management of health and safety at work

References

Trade unions and collective bargaining

Trade-union membership, structure and government

Management-union relations

References

Employee participation

What is participation?

Main forms of participation

Trends and rationales

Impact of participation

References

Conflict and discipline at work

Conflict and its causes

Grievance and disputes procedures

Disciplinary procedures

References

Achieving an integrated approach

References

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