饭店实用口语

书籍目录

PART I FRONT OFFICE SERVICE
Unit 1 Room Reservations
Unit 2 At the Reception Desk
Unit 3 Bell Service
Unit 4 At the Information Desk
Unit 5 Settling Guests' Complaints
PART II HOUSEKEEPING DEPARTMENT
Unit 6 Recognizing the Guests
Unit 7 Chamber Service
Unit 8 Laundry Service
Unit 9 Wake-up Call Service
Unit 10 The Maintenance Service
PART III FOOD AND BEVERAGE DEPARTMENT
Unit 11 Table Reservation
Unit 12 Seating the Diners
Unit 13 Taking Orders
Unit 14 Serving Dishes
Unit 15 Buffet Service
Unit 16 At the Bar
PART W THE BUSSINESS CENTER
Unit 17 Secretary Service
Unit 18 Providing Information
Unit 19 Communication Service
Unit 20 Mail Service
Unit 21 Ticket Service
PART V SPECIAL SERVICE
Unit 22 At the Recreation Center
Unit 23 The Cashier
Unit 24 Baby-sitting Service
Unit 25 Deposit Service
Unit 26 Complaints
APPENDIX I Elementary English for Hotel Staff and Management
APPENDIX II Useful Words and Expressions for Hotel Services
APPENDIX III Hotel Organization Chart
APPENDIX N Hotel Organization Chart
参考文献

作者简介

《21世纪高职高专规划教材•旅游酒店类系列:饭店实用口语》根据饭店管理和旅游管理专业的实际需要编写而成，旨在培养学生用英语进行涉外酒店服务的工作能力。全书分为五部分，分别介绍了饭店的前厅服务（预定客房、接待服务、迎接服务、问询服务、处理客人投诉）、客房服务（迎接客人、客房服务、洗衣服务、叫早服务、维修服务）、餐饮服务（订餐服务、顾客就座、点菜、上菜、自助餐服务、酒吧服务）、商务中心（文秘服务、提供信息、通信服务、邮寄服务、订票服务）和特殊服务（康乐中心、出纳员、托婴服务、寄存服务、处理投诉）项目的常用口语。课文采取对话的形式，每篇课文后附有常用单词、短语及大量习题。附录提供了饭店服务的基本句型、常用词语和相关术语。

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