成功地控制冲突 The Pfeiffer Book of Successful Conflict Management Tools

书籍目录

How to Use This ResourceAbout the EditorIntroductionPART 1: PRESENTATION AND DISCUSSION RESOURCES　1. The Art of Creative Fighting　2. Conflict-Resolution Strategies　3. Win/Lose Situations　4. A Taxonomy of Intergroup Conflict-Resolution Strategies　5. Developing Collaboration in Organizations　6. Constructive Conflict in Discussions: Learning to Manage Disagreements Effectively　7. Dealing with Disruptive People in Meetings　8. Confrontational Communication　9. A Positive Approach to Resistance　10. Breaking Down Boundaries: Breaking Through ResistancePART 2：EXPERIENTIAL LEARNING ACTIVITIES 　Experiential Learning Activities: Conflict and the Team  　1. What to Look for in Groups: An Observation Guide　　2. Conflict Styles: Organizational Decision Making Donald T. Simpson　　3. Win As Much As You Can: An Intergroup Competition　　4. Power Poker: What's in It for Me?　　5. Trouble in Manufacturing: Managing Interpersonal Conflict　　6. Dynasell: Hidden Agendas and Trust　　7. Current Status: A Feedback Activity on Trust　Experiential Learning Activities: Conflict and the Individual　  8. Retaliatory Cycle: Introducing the Elements of Conflict　　9. Mter Ego: Saying What You Mean　　10. Conflict Role Play: Resolving Differences　　11. Resistance: A Role Play　　12. Neutral Corner: Deciding on an Issue　　13. Communication Games: Eliminating Unproductive Behavior During Performance Reviews　　14. The Company Task Force: Dealing with Disruptive Behavior　……PART 3：INVENTORIES QUESTIONNAIRES AND SURVEYS

作者简介

The Pfeiffer Book of Successful Managing Conflict Tools  is organized into three sections: Presentations and Discussions (articles); Experiential Learning Activities; and Inventories, Questionnaires, and Surveys. These selections represent the all-time best the  Pfeiffer   Annuals  and  Handbooks  have to offer on the topic.  The Pfeiffer Book of Successful Managing Conflict Tools                Provides articles that offer timeless advice for dealing and classifying organizational conflict        Contains complete, ready-made training exercises designed to meet a variety of needs for different audiences        Offers inventories that include questionnaires and instruments that help participants recognize the destructive effects of hidden agendas and how to deal with them and surveys that encourage honest talk about controversial issues in the organization

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