组织考察与行动

书籍目录

ForewordPrefaceAcknowledgmentsThe Authors1  Moving the Needle：Getting Action After a SurveyPart One：New Concepts  2  Connecting Employee Satisfaction to Business Unit Performance  3  Employee Experiences and Customer Satisfaction：Toward a Framework for Survey Design with a Focus on Service Climate  4  Strategic Surveys：Linking People to Business Strategy  5 The Importance ofTakingAction，NotJust Sharing Survey Feedback  6  Organizational Surveys as Leverage for Organization Development and Change   7　Using Linkage Research to Drive High Performance: A Case Study in Organization DevelopmentPart Two: New Technologies  8　Online Surveys: Critical Issues in Using the Web to Conduct Surveys  9　Online Reporting: Real Time, Real Impact,Real Opportunities  10　What Did They Really Mean? New and Emerging Methods for Analyzing Themes in Open-Ended Comments  11　Pulse Surveys: A Limited Approach with Some Unique Advantages  12　Oversurveying: Causes, Consequences,and Cures  13　Understanding Nonresponse and Facilitating Response to Organizational Surveys  14　Relative Weights of Predictors: What Is Important When Many Forces Are Operating  15　National Norms Versus Consortium Data: What Do They Tell Us?  16　Preparing and Presenting Survey Results to Influence Audiences  17　How to Create Presentations That Spark ActionPart Three: New Applications  18　Measuring Employee Opinions During Mergers and Acquisitions  19　Leveraging Employee Surveys to Retain Key Employees: A Means to an End  20　Driving Change Around the World: Employee Surveys in Global Organizations  21　Building an Inclusive Culture: The Communicating Managers Program  22　Reengaging Employees During Turbulent Times  23　Best Company Lists: Using Survey Data to Assess, Recognize, and Reward Organizations  24　An Executive and a Survey Model:A Follow-Up Action Success StoryName Index

作者简介

Getting Action from Organizational Surveys  provides the information industrial/organizational psychologists and human resource professionals need to put survey results into action—action that gets results. Edited by organizational survey pioneer Allen I. Kraut and contributed to by leading–edge practitioners, this comprehensive volume outlines new concepts to the survey lexicon, new methods of collecting and delivering results, new applications to various organizational situations, and new perspectives on how to look at and understand surveys and their place within organizations.

 组织考察与行动下载